Bottom Line: Which is Better - TOPdesk or Freshservice ServiceDesk? TOPdesk is more expensive to implement (TCO) than Freshservice ServiceDesk, and TOPdesk is rated higher (82/100) than Freshservice ServiceDesk (62/100). 4 stars with 744 reviews. - Future-proof your support teams with a solution that scales as you grow. PROS Step 1: Authenticate Freshservice and TOPdesk. OTRS vs. 3 packages, all brought to you via SaaS or On-Premises. Accurate as of January 2022. I would definitely recommend Freshservice to anyone looking for an IT service management solution! Freshservice has 564 reviews and a rating of 4. From the Associate a problem pop-up choose New Problem or Existing Problem. Freshservice Modern and intuitive IT service management. 9/5 stars with 15 reviews. (It isn’t quite that simple) A help desk is typically focused on issues that arise from existing services, whereas a service desks assist with not only issues but also with service requests (new services) and requests for information. Freshdesk Delight customers and agents with effortless service and support. Yes, has free trial. Modern businesses are cloud-centralized and the advent of more SaaS applications has made it inevitable to track, analyze and optimize. Pricing. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find the best fit for your organization. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. 4 for overall quality and performance. Alternatives. TOPdesk vs TeamSupport. Built-in roadmap, backlog – sprints, and versions allow you to roll out software projects on time. TOPdesk vs. 4. VIZOR vs. FreshService contains a Solutions (knowledge-) base, users can request hard- and software like shopping online, very intuitive and user friendly. However, it should be noted that Jira provides a free plan that supports a maximum of three agents and limited features. TOPdesk in 2023 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, VIZOR, and ZServiceDesk? Compare Freshservice vs. Begin by linking your Freshservice and Jira Service Management systems. Pros. ServiceNow vs. GLPI vs. Change Advisory Board (CAB) is engrossed exclusively on appraising Change Requests for risk and unintentional consequences and advising the Change Manager of their conclusions and endorsements. At its core, Zendesk lets customer support agents sort through, answer and resolve. Updated: September 2023. 0, while Zendesk is rated 7. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Change Management is the larger capacity that manages the complete process of raising, reviewing, gauging, approving, pursuing and supervising all changes. With the help of these insights, you’ll be able to select the most suitable platform for streamlining IT service management and improving customer satisfaction. . Freshservice was designed using the best ITIL practices to help IT professionals focus on the key points of their business: delivering exceptional services and improving agent productivity. 2-200 users. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. Virima vs. It’s also very easy to configure. See side-by-side comparisons of product capabilities, customer experience, pros and cons, and reviewer demographics to find. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. Freshservice vs Freshdesk Pricing. You can also examine their product details, such as modules, tools, options, plans, costs, and more. Service Desk. Freshservice is ranked 5th in Help Desk Software with 21 reviews while ServiceNow is ranked 1st in Help Desk Software with 27 reviews. Personalize the end-user experience and enable smooth discovery by customizing service item visibility based on departments and teams. Ticket Assignment. Giva vs. When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option. Compare Freshservice vs. Zendesk, you’re probably facing the daunting task of choosing a service desk software for your company. TOPdesk vs. TOPdesk vs. Zendesk provides an integrated on-demand helpdesk - customer support portal solution based on the latest Web 2. Freshdesk = Customer service it has more channels in to the system then FS. 741,650 professionals have used our research since 2012. Virima in 2022 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, and Visual Studio Code? Compare Freshservice vs. SysAid SysAid . Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service. 3/5 stars with 701 reviews. It lets you receive, track, manage and resolve requests from your team's customers. Asset management and Reporting Analytics ca be used to track the asset in single application and to track the performance metrics. Start small with features like Incident Management and Reporting, and add more as you grow. WordPress Alternatives Google AdSense Alternatives Mailchimp Alternatives Drupal Alternatives. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. In case it has been collapsed, click to expand it once again. 2. See if the application can customize some of its funnels to ensure it complements your own business workflows. TOPdesk vs. TOPdesk vs. Freshservice and Freshdesk fall under the same price ranges with free trials. Best for. I have implemented TOPDesk twice now and both times have had nothing but the best experience. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs. SolarWinds Service Desk. 1-1000+ users. By contrast, Freshservice rates 4. 6/5 stars with 1,140 reviews. 5 . Free Version. Thulium vs. Best for. Freshservice is a cloud-native IT service desk software developed by Freshworks. Its customised to meet your needs, its cheaper than FreshService so it offers a cheaper service if you dont need the features FreshService offers. Wowdesk vs. Continually improve the IT performance to provide exceptional service experiences to the enterprise. No-IP Dynamic DNS vs. Best for. Join/Login. Freshservice. Freshdesk is the gold standard for help desk offerings aimed at smaller businesses. IT teams can leverage out-of-the-box capabilities for managing end-to-end software development life cycle activities with Freshservice IT project management software. Our end-users find it very simple to raise a ticket and support agents are able to easily transfer tickets within departments. From basic ticketing to Al-assisted helpdesk, Freshservice fits the needs and allow organizations to grow and scale without having to switch. View full answer. PROS Among the choices, the comparison between TOPdesk vs. TOPdesk using this comparison chart. So, Freshdesk has a slight edge over its sibling in. What’s the difference between Freshservice and TOPdesk? Compare Freshservice vs. In your Freshservice Account, go to Admin -> Apps and click on Get More Apps. Zendesk Guide vs. Freshdesk vs Freshservice Reddit: FeaturesCompare Freshservice vs. No-IP Dynamic DNS vs. Automatically categorize tickets based on historical ticket data with Freddy, the Freshservice AI engine. Seamless integration Leverage the Freshworks 300+ apps marketplace to support your IT and your employee self-service needs efficiently. Learn more about the top TOPdesk competitors and alternatives. ManageEngine ServiceDesk Plus vs. Freshservice rates 4. 1-1000+ users. Minimize downtime. When comparing quality of ongoing product support, reviewers felt that TOPdesk is the preferred option. Using the single software you can automate process and create custom applications to meet all your IT service needs. Ivanti Unified Endpoint Manager vs. In this blog post, we’ll conduct a thorough comparison of both platforms, exploring their unique strengths and areas where improvements can be made. TOPdesk vs. 51 / 5 stars vs TOPdesk which has 55 reviews and a rating of 4. freshservice is very fast and easy to access. Freshservice is an intelligent, cloud-native service management solution. SEE ALL PRICING. 3,541 views|2,178 comparisons TOPdesk Read 4 TOPdesk reviews 1,673 views|887 comparisons Comparison Buyer's Guide Download the complete report Buyer's Guide. Here, you can map the fields in Freshservice to the fields in Intune. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two. The pricing plans available for the software are: Starter – $29/agent/month ($19/agent/month when billed annually) 1,000 orchestration transactions per month per account. Compare Freshservice vs TOPdesk. Jira. ServiceDesk Plus helps enterprises of all sizes and types orchestrate remarkable service experiences. Integrate TOPdesk seamlessly with the tools you already use. Compare Freshservice vs. ServiceDesk Plus. Free Trial. 1 stars with 162 reviews. End user/customer satisfaction issues. The new-gen IT project management offers robust bug tracking & test management. SysAids alternatives. TOPdesk rates 4. 7 vs. There is such a wide range, and it is very customizable to. 4 stars with 744 reviews. 51 / 5 stars vs TOPdesk which has 55 reviews and a rating of 4. SolarWinds Service Desk has a rating of 4. What’s the difference between Freshservice, GLPI, TOPdesk, and openITCOCKPIT? Compare Freshservice vs. Incentivized. Top Freshservice Alternatives. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Step 2: Pick one of the apps as a trigger, which will kick off your automation. Freshservice has a rating of 4. Jira Service Desk: It is a helpdesk request tracker. It lets you receive, track, manage and resolve requests from your team's customers. Freshservice vs TOPdesk - 2023 Comparison - Software Advice Freshservice vs TOPdesk - See how these Issue Tracking software products stack up against each other. ProProfs Help Desk is one of the best alternatives to Freshservice tool that allows you to capture IT incidents and requests from multiple channels. Freshdesk Delight customers and agents with effortless service and support. In this context, InvGate Service Desk emerges as a compelling choice that warrants careful consideration. This tool combines customer requests, IT assets, and workflows in an easy-to-use system, streamlining the support process for IT staff and guaranteeing a positive customer. TOPdesk vs. In your case I would say Freshservice. Click on the Ticket Fields section to open it up. 742,921 professionals have used our research since 2012. Freshservice provides a 14-day trial period, while Jira Service Management only allows for a seven-day trial period. Freshservice does this by taking a fresh approach to building and delivering modern employee experiences. Compare Freshservice ITSM Software Pricing Plans Sign Up & Explore our features with 14-day free trial Freshservice ITIL-aligned service desk solution. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. SolarWinds alternatives. Cloud. vScope is a solution for both small and large IT departments as well as MSPs who are on the hunt for a comprehensive tool to ease. Freshservice alternatives. Our software is powerful and flexible, and scales to meet the needs of any business. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Integrate all your monitoring tools with Freshservice IT alert management instead, and pipe in all notifications onto a single pane of glass – standardized, aggregated, and ready to be sliced, diced, and analysed. Virima in 2022 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, Zendesk, and tawk. If you choose Existing Problem, select the existing problems from the list or search for it and then click. 1-1000+ users. It’s easy to use and has a lot of features that make it easy to manage tickets and keep track of everything. ServiceNow IT Service Management. ZServiceDesk in 2023 by cost, reviews, features, integrations, and moreCompare Freshservice vs. Freshservice, Freshdesk, Zendesk will all be fine. Yes, has free version. 4. Proven, mature, scalable service management solution that will future proof your IT investment. ZServiceDesk vs. Freshservice vs TOPdesk: Two powerful service desk software Freshservice: This cloud solution currently serves more than 20,000 companies around the world. ZServiceDesk in 2023 by cost, reviews, features, integrations, and moreFreshservice has 562 reviews and a rating of 4. “Freshservice is so intuitive and user-friendly. Successful IT asset management can deliver several significant business benefits. Its intelligent ticketing capabilities and multi-channel support help modernize your service management. GLPI vs. 595 verified user reviews and ratings of features, pros,. Updated: November 2023. High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and. Freshservice is rated 8. Cloud based ITSM software for your service desk. 0, while JIRA Service Management is rated 8. TeamHeadquarters vs. A Freshservice Guide to Virtual Agents. 4 stars with 744 reviews. TOPdesk is continually growing and conveying knowledge and skills worldwide, even though remaining trustworthy to its client-focused standards. Step 2. Web Manuals using this comparison chart. TOPdesk vs. TOPdesk has a rating of 4. Build a backbone for efficient service delivery with complete visibility into your on-premise and cloud infrastructure with IT Asset Management software. 3/5 stars with 701 reviews. View full answer. Every incident manager’s goal is to restore normal service operations as quickly as possible, so they can minimize the impacts on. Freshservice has a rating of 4. Pricing. Learn more about the top TOPdesk competitors and alternatives. Microsoft Dynamics CRM and TOPdesk, whereas Zoho Desk is most compared with ServiceNow, ManageEngine ServiceDesk Plus, JIRA Service Management, Zendesk and Freshservice. Step 2. Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Using Freshdesk, you can assist your customers across email, phone, social, chat, and messaging channels to improve your CSAT scores and win customers for life. Pricing Details (Provided by Vendor): Free - up to 3 users, forever! Express - $7/user/month billed annually Standard - $14/user/month billed annually Professional - $23/user/month billed annually Enterprise - $40/user/month billed annually A 15-day free trial is available. We were able to support users from home ( IT was at home as well ) without issues. 5 / 5 stars vs Freshservice which has 562 reviews and a rating of 4. TOPdesk vs. Although TOPdesk and ServiceNow are popular competitors in the ITSM industry, exploring alternative solutions that closely align with your organization's specific needs is essential. 1-1000+ users. Best for. This section under Admin settings gives you a complete list of all the tags used in the service desk along with usage count for every tag, including. Vetted Review. Vivantio offers flexibility without sacrifice. ) upvotes. ITOM is more about the management of the processes that enable and govern those services. Score 8. Complaint Management Software (2023) Customer Engagement Software (2023) Field Service Management Software (2023) Customer Service Software (2023) Freshservice is cloud-native and built with enterprise SaaS needs in mind, unlike Atlassian, which was built as an on-premise solution and was slower to adopt a cloud strategy (with their server support only recently being sunset). This webinar series is available in two different time slots. Freshservice helps organizations adopt ITIL best practices to achieve their business outcomes. Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. TOPdesk vs. The top reviewer of Freshdesk writes "Phenomenal knowledge base and great for customer support functions. Help customers answer the simple things themselves in the Self-Service Portal. 2/5 stars with 757 reviews. 2. Freshdesk focuses on customer-dependent tools like logging a ticket from the website. Add other conditions as per requirement. Oct 5, 2023. TOPdesk vs. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. So, Freshdesk has a slight edge over its sibling in. See more companies in the IT Service Management Platforms market. Information Technology & Services Company, 11-50 employees. You can also use the "Compare" buttons while browsing. Higher Education,. Freshdesk is an on demand customer support software that works across multiple support channels. 2. What’s the difference between Freshservice, TOPdesk, Zammad, and osTicket? Compare Freshservice vs. Auto-assign tickets to the right agents or groups, and ensure no ticket falls through the cracks with round-robin or load balancing auto-assignment. TOPdesk vs. The problem is ME has too much stuff it offers and not enough room to fit it. Pricing. Build a multi-source CMDB for all your hardware, software, and SaaS using our out-of-the-box native discovery solutions and real-time connectors with leading discovery solutions, identity providers, and endpoint management tools. Issuetrak vs. Start free trial Request demo. Our team used Datto Autotask PSA for multiple business needs however our main utilization came through helpdesk ticket tracking and billing. Visual Studio Code in 2023 by cost, reviews, features, integrations, and moreAnother difference when looking at IT helps desks vs. Link Jira Service Management tickets to Jira Software issues. 34 / 5 stars. TOPdesk. Asset Management. $ 19. 4. Freshservice is ranked 5th in Help Desk Software with 21 reviews while ServiceNow is ranked 1st in Help Desk Software with 27 reviews. The score for this software has declined over the past month. 1-1000+ users. Zendesk Guide using this comparison chart. Freshservice can go anywhere from $19 up to $120 per agent, per month. What’s the difference between Freshservice, GLPI, TOPdesk, and i-doit? Compare Freshservice vs. At the same time, for user satisfaction, Jira Service Desk scored 96%, while Freshservice scored 97%. ServiceNow IT Service Management has a rating of 4. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. Freshservice has a rating of 4. business. uBugtrack using this comparison chart. Both services provide numerous packages and trial periods. 6/5 stars with 1,140 reviews. Based on verified reviews from real users in the IT Service Management Platforms market. Here is a comparison table of Jira vs freshservice that will help you decide which one is more apt for your organization. We make it easier to measure the value of every IT services you provide. It works well on Windows, iPhone, Web and Android. Jira Vs Freshservice: Comparison based on 5 different parameters Below, we have compared the functionalities of the Jira service desk vs. $19. GLPI vs. Freshservice leverages the power of AI to create contextual and intelligent ticketing experiences, resulting in improving the efficiency of issue resolution. The Customer Show 2023 was a major event for the customer experience industry, showcasing innovations in CX, Marketing, Digital and service. The top industry researching this solution are professionals from a. Helpdesk vs. 1-1000+ users. 595 verified user reviews and ratings of features, pros,. Score 8. GLPI vs. The company provide a range of pre-built ITSM products to automate and manage numerous IT enterprise services. 4. Freshservice is ranked 5th in Help Desk Software with 21 reviews while JIRA Service Management is ranked 2nd in Help Desk Software with 42 reviews. Compare price, features, and reviews of the software side-by-side to make the best choice for your business. Competent Incident management process reduces the communication gap between IT teams and end users. Enter the Freshservice and Intune details and click Verify. 615 Ratings . Under the Associations tab, click on the +Associate button from the top right corner. Freshdesk Contact Center (Formerly Freshcaller) ManageEngine ServiceDesk Plus. Freshservice has a rating of 4. Based on verified reviews from real users in the IT Service Management Platforms market. Incentivized. Pros and Cons. Step 1. 6/5 stars with 1,140 reviews. Login Freshservice Now and Refresh your IT service experience The cloud-based help desk software Try Freshservice by Freshworks. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. Vision Helpdesk using this comparison chart. 4 stars with 744 reviews. Additionally, Freshdesk lets the user automate workflows, provide self-service. What’s the difference between Freshservice, TOPdesk, Virima, and ZServiceDesk? Compare Freshservice vs. 742,921 professionals have used our research since 2012. Here's an in-depth examination of Freshservice's advantages against Zendesk. TOPdesk vs. Compared with similar IT service management tools like Freshservice, using SolarWinds Service Desk makes it easy to assign tasks and streamline workflows. Executive Summary. 0, while ServiceNow is rated 8. 0, while ServiceNow is rated 8. Zoho Desk in 2023 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, and djay Pro? Compare Freshservice vs. Learn how Freshservice Analytics can be best utilized to report and track the relevant Tasks & Timesheets related metrics and SLAs. TOPdesk vs Freshdesk. to in 2023 by cost, reviews. Get started for free Request Demo. Tabnine using this comparison chart. 00. ZServiceDesk in 2023 by cost, reviews, features, integrations, and moreOther important factors to consider when researching alternatives to TOPdesk include incident management. Compare Freshservice and TOPdesk based on features, pricing, verified reviews, integrations & more. You can automate common workflows, collaborate efficiently with multiple team members, process tickets from different contact channels at the same time, etc. SEE ALL PRICING. SAP Solution Manager rates 3. Top Freshservice Alternatives. Freshservice is rated 8. The solution also empowers employees to work whenever and wherever they need to work. GLPI vs. TOPdesk vs SolarWinds Service Desk. SIGN UP FOR FREE Request Demo. At its core, Zendesk lets customer support agents sort through, answer and resolve. Easy to extend to manage enterprise-wide service delivery. Virima in 2022 by cost, reviews, features, integrations, and moreWhat’s the difference between Freshservice, TOPdesk, Zulu Enterprise, and eG Enterprise? Compare Freshservice vs. TRUSTED BY 60,000+ BUSINESSES. Don’t just take our word for it - see if. Freshservice is rated 8. Step 1. 615 Ratings . 0/5 stars. based on preference data from user reviews. View More Comparisons. Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations. Check if the software allows you to customize some of its funnels to ensure the app matches your own business procedures.